Rachel serves as Account Executive, working with executive directors, boards of directors, and team members to provide guidance, support and overall program management. Prior to this role, Rachel was an MHQ client services coordinator, delivering stellar customer service to our client associations and their members to ensure their systems and projects run smoothly. She brings more than seven years of experience in project management, technical and customer support to her role at MHQ.
Before joining our team, Rachel received her BA in Mathematics and Management Studies from St. Olaf College in Northfield, MN. She spent five years supporting clients and customers in large tech companies, managing and implementing multiple on-time go-lives for her clients. She also spent two years as a community manager for a small non-profit, supporting an online community of over 8,000 and leading internal process improvement efforts.
Her passion for problem solving and helping others reach their goals drew Rachel to MHQ. With her positive outlook and knack for finding solutions, she’s an excellent asset for both our clients and internal team members.
Outside the office, Rachel volunteers her time (and her home) fostering rescue dogs and creating video content to support the organization’s marketing efforts. So far this year, she’s already helped five lovable dogs find their forever homes.
Rachel loves to bake, knit and read. She fills up her free time with friends, family and exploring state parks with her own dog, Walter.